Smartphone & Tablet Setup
iPhone, Android, iPad, accessibility settings, contacts, photos and basic daily use.
Services
Patient help for the technology seniors use every day.
Choose one issue or bring a list. Keterya helps with practical tasks and teaches the steps in plain language.
Keterya
Service Areas
Common requests are grouped so families and seniors can quickly see what fits.
Video Calls With Family
Zoom, FaceTime, WhatsApp and simple practice so calls feel comfortable.
Printer, Email & Photos
Email cleanup, photo sharing, printer troubleshooting and document basics.
Scam Awareness & Safety
Clear warning signs, privacy habits and safer use of email, banking and shopping sites.
Computer Basics
Windows or Mac coaching, files, updates, browsers, passwords and everyday troubleshooting.
New Device Setup
Unboxing to ready-to-use, with patient explanation and written next steps.
Full service list
What can be handled remotely, and what usually needs in-person help?
Remote help is useful when the device is working and the senior can safely follow simple steps. In-person help is better when the device, Wi-Fi, printer, screen or setup itself needs hands-on work.
Often possible remotely
- Email setup, email not sending and inbox cleanup
- Zoom, FaceTime, WhatsApp and video-call practice
- Making text bigger on iPhone, Android, iPad, Windows or Mac
- Finding missing apps, files, photos and downloads
- Password reset guidance while the senior stays in control
- Checking suspicious emails, texts and pop-up warnings
- Installing safe apps from official app stores
- Photo sharing, albums and basic cloud photo questions
- Streaming app navigation and account sign-in guidance
- Browser tabs, bookmarks, search and website basics
- Calendar, contacts, reminders and emergency contact setup
- Computer updates, app updates and simple settings
- Bluetooth pairing guidance when the device is nearby
- Practice sessions for repeated questions
- Family update summaries with permission
Usually better in person
- New phone, tablet or computer unboxing and setup
- Printer installation, paper jams and Wi-Fi printer connection
- Wi-Fi router checks, weak signal and device reconnection
- Blue screen, startup loops or computer will not turn on
- Phone will not charge, cable/port confusion or battery concerns
- Tablet or laptop screen, keyboard, mouse or trackpad issues
- TV, streaming box and remote-control setup
- Moving photos/files between old and new devices
- Connecting headphones, speakers, keyboards or smart watches
- Home office wiring, cable confusion and basic desk setup
- Accessibility setup that needs hands-on testing
- Repeated app login problems where a second person helps read codes
- Scanning, printing forms and basic document handling
- Training sessions at retirement communities or libraries
- Any situation where the senior feels more comfortable with someone there
Daily issues
More everyday things Keterya can help with
Bring one problem or a whole list. We sort it into simple steps.
Keterya
Friendly help, not a lecture
Many seniors do better when the helper slows down, explains the why and lets them practice.
Everyday tech, plain words
Keterya focuses on useful tasks: sending email, sharing photos, joining video calls, checking settings, printing, Wi-Fi basics and spotting suspicious messages.
Keterya
Custom requests are welcome
If it involves everyday technology and can be handled safely, ask. If it is outside scope, Keterya will say so clearly.
Included
- Phones, tablets and computers
- Email, photos, video calls and apps
- Wi-Fi and printer basics
- Streaming TV basics
- Scam-warning education
Not included
- Financial, medical or legal advice
- Moving money or making account decisions
- Password storage
- Fraud recovery guarantees
- Advanced hardware repair or data recovery guarantees
Start gently
Need help with a phone, tablet, computer or app?
Call or text Ben and describe what feels stuck. We will keep the next step simple.