Draft policy

Remote Support Consent And Safety Guidelines

Remote support may involve phone guidance, video calls, or screen sharing. Remote viewing or control should occur only with clear consent each time and should end when the session ends.

Residents should never send passwords by email or form. If a password is needed, the resident or authorized family member should enter it directly.

Keteria should not request Social Security, Medicare, banking, credit card, medical, legal, or other sensitive information. If a task requires sensitive decisions, Keteria should pause and recommend involving the resident, family member, account provider, or appropriate licensed professional.