FAQ
Common questions, answered simply.
If your question is not here, call or text Ben and ask in plain language.
Do you come to my home?
Yes, local in-home visits are available by appointment in Greater Philadelphia. Remote help is available when practical.
What devices do you support?
Phones, tablets, laptops, desktop computers, printers, Wi-Fi basics, email, photos, apps and video calling tools.
Can family members get updates?
Yes, but only with the senior's permission. Privacy and consent stay clear.
Do you handle passwords?
No. Seniors or authorized family members enter and control passwords.
Do you help with scam protection?
Keterya teaches warning signs and safer habits, but does not guarantee cybersecurity protection or fraud recovery.
What if I need more time?
You can schedule another session or choose a monthly support plan.
Can I buy this as a gift?
Yes. Family members can pay for support as a practical gift.
Do you provide financial, medical or legal advice?
No. Keterya can help with device navigation while the senior remains in control, but does not provide regulated advice.
Start gently
Need help with a phone, tablet, computer or app?
Call or text Ben and describe what feels stuck. We will keep the next step simple.